Case Study: Enterprise Risk Management at FirstRand Limited
FirstRand Limited, one of South Africa's largest financial services groups, has implemented a comprehensive enterprise risk management (ERM) framework to navigate the complex risk landscape of emerging markets. This case study examines FirstRand's approach to risk management and the strategies employed to embed a risk-aware culture across the organisation.
Case Study: Building a Multi-Generational Risk Culture at Veritas Financial Services
Veritas Financial Services bridged generational gaps in risk management by integrating workshops, mentorship, and hybrid tools. By aligning Baby Boomer traditions with Gen Z innovation, they boosted engagement, reporting, and compliance. This case highlights the value of inclusive, multigenerational strategies in building a resilient and future-fit risk culture.
Case Study: Embedding Theory of Change in Cyber Risk Management at a Financial Services Firm
A South African financial firm used Theory of Change tools like Changeroo and TOCO to align stakeholders, visualise cyber risk pathways, and integrate evidence-based metrics. This approach improved clarity, regulatory confidence, and adaptability, enabling the firm to proactively manage cyber threats and continuously refine its risk management strategy (Chetty, 2018; Changeroo, 2024).
Case Study: Cognitive Warfare and Corporate Sabotage – The OrionTech Disinformation Crisis
OrionTech, a tech firm, was targeted by a deepfake-driven disinformation campaign ahead of a major product launch. The attack damaged its reputation and finances, exposing weaknesses in cognitive risk preparedness. A cross-functional crisis response restored trust, highlighting the need for proactive cognitive risk management in today’s volatile information landscape.
Case Study: From Marketplace to Monarchy – Amazon and the Risks of Techno-feudalism
Amazon exemplifies techno-feudalism through its monopolistic control of platforms, data, and cloud infrastructure. The case study highlights risks such as platform dependency, algorithmic opacity, and data exploitation. It urges risk professionals to assess digital reliance, ensure data governance, and prepare for systemic disruptions or regulatory backlash in a digitally dominated economy.
Case Study: Škoda Auto’s Geopolitical Resilience Strategy in a Shifting European Market
Škoda Auto enhanced its geopolitical resilience by diversifying suppliers, implementing scenario planning, leveraging collaborative partnerships, and adopting AI-driven supply chain monitoring. These strategies enabled the company to maintain production, grow EV sales, and lower risk ratings, demonstrating how proactive resilience measures can secure business continuity and competitive advantage amid global disruptions.
Case Study: Futurist Risk Management at ApexTech Solutions
ApexTech Solutions adopted a futurist approach to risk management by using scenario planning, predictive analytics, and behavioural risk training. This proactive strategy enabled the company to anticipate regulatory changes, mitigate cyber threats, and seize market opportunities, transforming risk management into a source of resilience, agility, and competitive advantage.
Case Study: Transforming Risk Culture at City General Hospital
City General Hospital reduced medication errors by 39% through collaborative workshops, co-designed protocols, gamified microlearning, and AI-powered monitoring. By addressing staff perceptions and fostering psychological safety, the hospital transformed its risk culture, improved protocol compliance, and demonstrated the value of perception-aware, strengths-based risk management in healthcare.
Case Study: Aligning Risk Perception at Global Finance Group (GFG)
Global Finance Group (GFG) overcame inconsistent risk perception and resource misallocation by empowering risk owners and champions, standardising risk criteria, and leveraging technology. This alignment led to improved decision-making, optimal resource allocation, and a stronger risk culture, reducing project delays and preventing costly incidents across the multinational organisation.
Case Study: Zero Trust Implementation in a Corporate Bank
A corporate bank adopted Zero Trust to address rising cyber threats and regulatory demands. By implementing multi-factor authentication, microsegmentation, and continuous monitoring, the bank reduced attack surfaces, improved incident response, and enhanced compliance, overcoming challenges with legacy systems and user resistance to achieve greater security and operational resilience.