Case Study: Transforming Regulatory Compliance Through RegTech Adoption
This case study explores how a multinational financial services firm successfully navigated escalating regulatory complexity by adopting RegTech solutions, specifically AI and blockchain technologies. The organisation transformed compliance from a cost centre into a strategic asset, enhancing resilience, efficiency, and stakeholder trust in a rapidly evolving regulatory landscape.
Case Study: Transnet Cyber Attack – A Wake-Up Call for South Africa’s Critical Infrastructure
In July 2021, Transnet, South Africa's state-owned rail, port, and pipeline company, fell victim to a devastating ransomware attack that sent shockwaves through the nation's economy and exposed critical vulnerabilities in its cybersecurity infrastructure (Timcke and Rens, 2024).
Case Study: Mondi Group’s Journey in Social Psychology of Risk
Mondi Group, a global packaging and paper company, has been on a transformative journey in its approach to safety and risk management since 2020. The company shifted from a traditional safety approach, which primarily focused on workplace controls, to embracing the Social Psychology of Risk (SPoR) framework (Mondi Group, 2024).
Case Study: Digital Trust and Public Service Transformation in Uganda
Uganda’s digital transformation, guided by the Digital Uganda Vision, has revolutionised public service delivery by introducing secure digital IDs, e-services, and mobile platforms that simplify access for citizens and businesses (DPI Africa, 2025). These initiatives have increased efficiency, reduced corruption, and enabled greater financial inclusion and healthcare access through digital channels. A robust focus on digital trust—incorporating security, transparency, and citizen education—has been essential to widespread adoption and impact (PwC, 2024). Despite ongoing challenges like limited internet penetration and cybersecurity risks, Uganda’s experience illustrates how digital trust empowers inclusive growth and social progress (World Bank, 2024).
Case Study: Integrated Risk Management at African Energy Corporation
African Energy Corporation (AEC), a leading energy company based in South Africa, faced significant challenges in managing risks across its diverse operations. The company's siloed approach to risk management led to inefficiencies, missed opportunities, and potential threats to its strategic objectives.
Case Study: Global Tech Solutions’ Risk Management Transformation in 2025
Case Study: Global Tech Solutions’ Risk Management Transformation in 2025 Theme: General Risk Date: December 2024 Background: Global Tech Solutions (GTS), a multinational technology company, faced unprecedented challenges in 2025 as it navigated an increasingly complex risk landscape. With operations spanning 50 countries and a workforce of 100,000 employees, GTS recognised the need to revolutionise……...
Case Study: Transforming Strategic Decision-Making in a South African Financial Services Group – Leveraging Mental Models for Quantitative Risk Analysis
This case study examines how a major South African financial services group transformed its approach to risk management by leveraging mental models to improve executive engagement with quantitative risk analysis. By mapping executive mindsets, using scenario planning, and translating statistical outputs into business-centric stories, the organisation bridged the gap between technical risk management and strategic decision-making. This process resulted in more data-driven, resilient, and agile leadership, with improved resource allocation and risk-informed culture. The experience highlights the critical value of mental models, cross-disciplinary dialogue, and scenario-based learning within the African context (Roberts, 2022; IRMSA, 2025; Kahneman, 2011).
Case Study: Navigating Risk Management Challenges in African Business Operations
African businesses face a complex and evolving risk landscape, with challenges ranging from economic instability to cybersecurity threats. This case study examines the risk management strategies employed by a large South African grocery retailer operating across the continent.
Case Study: Environmental Scanning and Strategic Transformation – The Netflix Example
Environmental scanning is a critical process for organisations seeking to adapt and thrive in dynamic markets. This case study examines Netflix's strategic transformation, driven by effective environmental scanning, as it transitioned from a DVD rental service to a global streaming giant. By leveraging insights from its external and internal environments, Netflix not only adapted to market changes but also set new industry standards.
Case Study: From Register to Resilience at Meridian Water Services
Meridian Water Services, a fictional regional utility, maintained a mature enterprise risk register covering infrastructure deterioration, electricity interruptions, chemical-supply failure, cyber incidents, skills shortages and reputational risk. Although risks were assigned owners, scored and reviewed by the Risk and Audit Committee, the register treated them largely as separate exposures.
A severe storm exposed this limitation. Electricity and telecommunications failures, damaged transport routes, interrupted chemical supplies and misinformation on social media occurred simultaneously. The organisation’s existing register identified these risks but did not adequately reveal their interdependencies, the vulnerabilities of critical services or the decision-making challenges created by a compound disruption.
Following the event, Meridian adopted a strategic resilience approach. It identified critical services, including safe water treatment and distribution, mapped dependencies such as power, fuel, skilled staff, chemicals, technology and public trust, and tested these through disruption scenarios. The organisation introduced alternative supplier arrangements, strengthened backup capacity, clarified emergency delegations, created a common operating picture and improved crisis communications.
A cross-functional resilience group coordinated risk, operations, technology, procurement, finance, communications and assurance. Internal audit assessed whether resilience arrangements were practical and effective, rather than merely documented. Meridian retained its risk register but repositioned it as an intelligence tool supporting resilience investment, preparedness, learning and strategic decision-making.