Case Study: Future-Proofing Risk at Zenith Financial Services
Zenith Financial Services transformed its risk function by integrating foresight, digital tools, and a culture of shared accountability. Through innovation and strategic alignment, the organisation shifted from reactive compliance to proactive value creation, improving risk maturity, stakeholder trust, and product innovation—demonstrating how future-proof risk practices drive sustainable performance.
Case Study: Navigating ESG Reporting in South Africa – The CIPC’s Digital Transformation
In 2018, the Companies and Intellectual Property Commission (CIPC) in South Africa embarked on a groundbreaking journey to revolutionise corporate reporting. This case study examines the CIPC's implementation of digital business reporting and its subsequent expansion into Environmental, Social, and Governance (ESG) reporting.
Case Study: Building Operational Resilience in Western Africa’s Financial Sector
In 2024, a leading bank in Western Africa, AfriBank (pseudonym), faced increasing challenges in maintaining business continuity amidst rising cybercrime threats and climate-related natural disasters. The bank recognised the need to enhance its operational resilience to ensure uninterrupted service delivery and maintain customer trust (Dada, 2024).
Case Study: Leveraging Data Analytics for Enhanced Risk Management at African Bank
African Bank, a leading financial institution in South Africa, faced significant challenges in detecting and preventing fraud within its unsecured lending business. The bank recognised the need to implement a data-driven approach to risk management to improve its fraud detection capabilities and overall operational efficiency.
Case Study: Integrating Art and Science in Risk Management at South African Airways (SAA)
South African Airways (SAA), the national carrier of South Africa, has faced significant challenges over the years due to market volatility, fluctuating exchange rates, and rising fuel costs. As a result, effective risk management became a cornerstone of its operational strategy. This case study examines how SAA balanced the art and science of risk management to navigate these challenges and ensure organisational resilience.
Case Study: Mondi Group’s Journey in Social Psychology of Risk
Mondi Group, a global packaging and paper company, has been on a transformative journey in its approach to safety and risk management since 2020. The company shifted from a traditional safety approach, which primarily focused on workplace controls, to embracing the Social Psychology of Risk (SPoR) framework (Mondi Group, 2024).
Case Study: Global Tech Solutions’ Risk Management Transformation in 2025
Case Study: Global Tech Solutions’ Risk Management Transformation in 2025 Theme: General Risk Date: December 2024 Background: Global Tech Solutions (GTS), a multinational technology company, faced unprecedented challenges in 2025 as it navigated an increasingly complex risk landscape. With operations spanning 50 countries and a workforce of 100,000 employees, GTS recognised the need to revolutionise……...
Case Study: Environmental Scanning and Strategic Transformation – The Netflix Example
Environmental scanning is a critical process for organisations seeking to adapt and thrive in dynamic markets. This case study examines Netflix's strategic transformation, driven by effective environmental scanning, as it transitioned from a DVD rental service to a global streaming giant. By leveraging insights from its external and internal environments, Netflix not only adapted to market changes but also set new industry standards.
Case Study: The Role of Cyberpsychology in Preventing a Social Engineering Attack
This case study explores how AlphaBank used cyberpsychology principles to prevent social engineering attacks following a financial breach. By addressing cognitive biases, stress management, and employee training, the organisation reduced phishing success rates by 75%. The study highlights the importance of integrating psychological insights into cybersecurity strategies for effective risk mitigation.
Case Study: Disinformation-Induced Crisis in a Financial Services Firm
A financial firm faced a major crisis after a disinformation campaign falsely accused it of ESG misconduct. Rapid investor withdrawals, reputational damage, and operational disruption followed. The firm recovered by implementing real-time monitoring, crisis protocols, and integrated risk governance—highlighting the urgent need for resilience against information disorder in risk management.