Case Study: Digital Trust and Public Service Transformation in Uganda
Uganda’s digital transformation, guided by the Digital Uganda Vision, has revolutionised public service delivery by introducing secure digital IDs, e-services, and mobile platforms that simplify access for citizens and businesses (DPI Africa, 2025). These initiatives have increased efficiency, reduced corruption, and enabled greater financial inclusion and healthcare access through digital channels. A robust focus on digital trust—incorporating security, transparency, and citizen education—has been essential to widespread adoption and impact (PwC, 2024). Despite ongoing challenges like limited internet penetration and cybersecurity risks, Uganda’s experience illustrates how digital trust empowers inclusive growth and social progress (World Bank, 2024).
Case Study: Transforming Strategic Decision-Making in a South African Financial Services Group – Leveraging Mental Models for Quantitative Risk Analysis
This case study examines how a major South African financial services group transformed its approach to risk management by leveraging mental models to improve executive engagement with quantitative risk analysis. By mapping executive mindsets, using scenario planning, and translating statistical outputs into business-centric stories, the organisation bridged the gap between technical risk management and strategic decision-making. This process resulted in more data-driven, resilient, and agile leadership, with improved resource allocation and risk-informed culture. The experience highlights the critical value of mental models, cross-disciplinary dialogue, and scenario-based learning within the African context (Roberts, 2022; IRMSA, 2025; Kahneman, 2011).
Case Study: Navigating Risk Management Challenges in African Business Operations
African businesses face a complex and evolving risk landscape, with challenges ranging from economic instability to cybersecurity threats. This case study examines the risk management strategies employed by a large South African grocery retailer operating across the continent.
Case Study: ESG Africa – Pioneering Sustainability Consulting in Africa
ESG Africa is a leading sustainability consulting firm operating across the African continent. Founded in response to the growing demand for environmental, social, and governance (ESG) expertise, the company has positioned itself as a key player in helping businesses navigate the complex landscape of sustainability and responsible business practices.
Case Study: Operational Resilience in Action: PepsiCo’s Parow Facility
In the face of increasing climate-related challenges, PepsiCo's manufacturing facility in Parow, Cape Town, has emerged as a prime example of how businesses can build resilience through green technology investment and water stewardship (GreenCape, n.d.).
Case Study: AI Adoption in Africa – Challenges and Opportunities
Africa's artificial intelligence (AI) ecosystem is rapidly evolving, with over 2,400 companies specialising in AI across the continent (Afrilabs, 2024). Despite facing significant infrastructure and funding challenges, African AI startups are making strides in various sectors, including healthcare, agriculture, and financial services.
Case Study: Navigating Third-Party Risk Management in Africa’s Evolving Business Landscape
AfriTech Solutions, a leading IT services provider in South Africa, has experienced rapid growth over the past five years, expanding its operations across the African continent. With this growth came an increased reliance on third-party vendors and partners to support its core operations. However, the company soon realised that this expansion of its ecosystem also introduced new risks that needed to be managed effectively.
Case Study: Risk Management at AfriTech Solutions
AfriTech Solutions, a leading technology company based in South Africa, faced significant challenges in managing risks in an increasingly volatile business environment. The company, which specialises in providing IT solutions to various sectors across Africa, recognised the need to implement a robust enterprise risk management (ERM) strategy to navigate the complex landscape of economic uncertainty, regulatory changes, and technological disruptions.
Case Study: Navigating Regulatory Compliance Challenges in South Africa’s Private Security Industry
In South Africa's dynamic business environment, the private security industry faces significant regulatory compliance challenges. This case study examines the experiences of a fictional company, SecureGuard Ltd., operating in Gauteng Province, as it navigates the complex regulatory landscape governed by the Private Security Industry Regulatory Authority (PSIRA).
Case Study: Safeguarding Data Privacy in Africa’s Digital Frontier
AfriTech Solutions, a leading IT services provider in South Africa, faced significant challenges in adapting to the rapidly evolving data privacy landscape. With the implementation of the Protection of Personal Information Act (POPIA) in 2021, the company needed to overhaul its data management practices to ensure compliance and maintain customer trust.