Case Study: Environmental Scanning and Strategic Transformation – The Netflix Example
Environmental scanning is a critical process for organisations seeking to adapt and thrive in dynamic markets. This case study examines Netflix's strategic transformation, driven by effective environmental scanning, as it transitioned from a DVD rental service to a global streaming giant. By leveraging insights from its external and internal environments, Netflix not only adapted to market changes but also set new industry standards.
Case Study: Future-Proofing Risk at Zenith Financial Services
Zenith Financial Services transformed its risk function by integrating foresight, digital tools, and a culture of shared accountability. Through innovation and strategic alignment, the organisation shifted from reactive compliance to proactive value creation, improving risk maturity, stakeholder trust, and product innovation—demonstrating how future-proof risk practices drive sustainable performance.
Case Study: Embedding Theory of Change in Cyber Risk Management at a Financial Services Firm
A South African financial firm used Theory of Change tools like Changeroo and TOCO to align stakeholders, visualise cyber risk pathways, and integrate evidence-based metrics. This approach improved clarity, regulatory confidence, and adaptability, enabling the firm to proactively manage cyber threats and continuously refine its risk management strategy (Chetty, 2018; Changeroo, 2024).
Case Study: Transforming Risk Culture at City General Hospital
City General Hospital reduced medication errors by 39% through collaborative workshops, co-designed protocols, gamified microlearning, and AI-powered monitoring. By addressing staff perceptions and fostering psychological safety, the hospital transformed its risk culture, improved protocol compliance, and demonstrated the value of perception-aware, strengths-based risk management in healthcare.
Case Study: Aligning Risk Perception at Global Finance Group (GFG)
Global Finance Group (GFG) overcame inconsistent risk perception and resource misallocation by empowering risk owners and champions, standardising risk criteria, and leveraging technology. This alignment led to improved decision-making, optimal resource allocation, and a stronger risk culture, reducing project delays and preventing costly incidents across the multinational organisation.