Case Study: Digital Transformation at a South African Bank – Building Resilience Through Innovation
A leading South African bank's digital transformation journey showcases the power of innovation in building resilience. By partnering with Newgen to automate processes, streamline operations, and enhance customer experiences, the bank overcame inefficiencies and competitive pressures. The result? A more agile, customer-centric organisation ready to thrive in the digital age.
Case Study: Safaricom’s Innovative Talent Management Strategy
Safaricom's talent revolution: A Kenyan telco giant tackles workforce challenges head-on. Through skills-based strategies, digital academies, and diversity initiatives, they've crafted a resilient, diverse team. The result? Boosted engagement, improved retention, and a robust talent pipeline. A masterclass in modern talent management for competitive markets.
Case Study: Implementing Flexible Work Arrangements in an African Tech Company
AfriTech Solutions, a South African software firm, tackled talent retention head-on with flexible work arrangements. The bold move paid dividends: productivity soared, employee satisfaction skyrocketed, and turnover plummeted. Despite initial hurdles, clear communication and tech investments proved crucial. This case exemplifies how African companies can thrive through workplace innovation.
Case Study: Resilience Strategies of South African Businesses During the COVID-19 Pandemic
South African businesses faced unprecedented challenges during COVID-19, but many rose to the occasion. From e-commerce pivots to remote work shifts, companies showcased remarkable resilience. Whilst larger firms adapted swiftly, SMEs struggled more. The pandemic underscored the critical need for digital transformation, operational flexibility, and robust crisis management across all sectors.
Case Study: Disinformation-Induced Crisis in a Financial Services Firm
A financial firm faced a major crisis after a disinformation campaign falsely accused it of ESG misconduct. Rapid investor withdrawals, reputational damage, and operational disruption followed. The firm recovered by implementing real-time monitoring, crisis protocols, and integrated risk governance—highlighting the urgent need for resilience against information disorder in risk management.
Case Study: Transforming Regulatory Compliance Through RegTech Adoption
This case study explores how a multinational financial services firm successfully navigated escalating regulatory complexity by adopting RegTech solutions, specifically AI and blockchain technologies. The organisation transformed compliance from a cost centre into a strategic asset, enhancing resilience, efficiency, and stakeholder trust in a rapidly evolving regulatory landscape.
Case Study: Zero Trust Implementation in a Corporate Bank
A corporate bank adopted Zero Trust to address rising cyber threats and regulatory demands. By implementing multi-factor authentication, microsegmentation, and continuous monitoring, the bank reduced attack surfaces, improved incident response, and enhanced compliance, overcoming challenges with legacy systems and user resistance to achieve greater security and operational resilience.
Case Study: Aligning Risk Perception at Global Finance Group (GFG)
Global Finance Group (GFG) overcame inconsistent risk perception and resource misallocation by empowering risk owners and champions, standardising risk criteria, and leveraging technology. This alignment led to improved decision-making, optimal resource allocation, and a stronger risk culture, reducing project delays and preventing costly incidents across the multinational organisation.
Case Study: Transforming Risk Culture at City General Hospital
City General Hospital reduced medication errors by 39% through collaborative workshops, co-designed protocols, gamified microlearning, and AI-powered monitoring. By addressing staff perceptions and fostering psychological safety, the hospital transformed its risk culture, improved protocol compliance, and demonstrated the value of perception-aware, strengths-based risk management in healthcare.
Case Study: Futurist Risk Management at ApexTech Solutions
ApexTech Solutions adopted a futurist approach to risk management by using scenario planning, predictive analytics, and behavioural risk training. This proactive strategy enabled the company to anticipate regulatory changes, mitigate cyber threats, and seize market opportunities, transforming risk management into a source of resilience, agility, and competitive advantage.